Purpose – Data-driven market segmentation is heavily used by academic tourism and hospitality
researchers to create knowledge and by data analysts in tourism industry to generate market insights. The
stability of market segmentation solutions across repeated calculations is a key quality indicator of a
segmentation solution. Yet, stability is typically ignored, risking that the segmentation solution arrived at is
random. This study aims to offer an overview of market segmentation analysis and propose a new procedure
to increase the stability of market segmentation solutions derived from binary data.
Design/methodology/approach – The authors propose a new method – based on two independently
proposed algorithms – to increase the stability of market segmentation solutions. They demonstrate the
superior performance of the new method using empirical data.
Findings – The proposed approach uses k-means as base algorithm and combines the variable selection
method proposed by Brusco (2004) with the global stability analysis introduced by Dolnicar and Leisch
(2010). This new approach increases the stability of segmentation solutions by simultaneously selecting
variables and numbers of segments.
Practical implications – The new approach can be adopted immediately by academic researchers and
industry data analysts alike to improve the quality of market segmentation solutions derived from empirical
tourist data. Higher quality market segmentation solutions translate into competitive advantage and
increased business or destination performance.
Originality/value – The proposed approach is newly developed in this study. It helps industry data
analysts and academic researchers to reduce the risk of deriving random segmentation solutions by analyzing
the data in a systematic way, then selecting the most stable solution using the segmentation variables
contributing to this most stable solution only.
- Tahun Terbit
- 2020
- Ukuran File
- 378.021 KB
- Tipe File
- PDF
- Tanggal Penerimaan
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23 Nov 2022
- Kolasi
- 19 halaman